Should Exit Interviews Be Confidential?
Exit interviews should be kept confidential, but sharing high-level learnings with your leadership team is important. During the interview, let the employee know how you will share the exit interview results with the leadership.
How to Summarize Exit Interview Results
After conducting an employee exit interview, you’ll have a lot of useful information on your hands. And after all those exit interview questions have been asked of the exiting employee, you have one question left to ask yourself—What do I do with all this information? Too many times, companies file it away and do nothing with the insights they just learned. In fact, 37% of HR managers say they rarely use exit interview data.# Don’t let that happen to you. Here’s how to summarize exit interview results.
Track data points.
Look for common themes that pop up.
Schedule a quarterly meeting to share exit interview data with decision-makers.
For retention purposes, it’s essential that HR managers reveal this information to those in leadership who need to know. If you’ve had 50 mention working conditions and benefits as the reason they’re leaving your company—you need to look into that to reduce your turnover rate.
How Can Exit Interviews Impact Employee Retention?
Employee engagement is a leading factor in employee retention. But exit interviews will only impact employee retention when the learnings are taken to heart and used in ways that positively impact the rest of your employees.
It's estimated that 85% of employees aren't engaged at work.1 Even though that number can be hard to take in, there are still things you can do to turn the tide. Here are three factors that have a strong influence on employee engagement:
an employee's relationship with their supervisor
an employee's trust in the company's leadership
an employee's pride in being part of the team
When preparing for the exit interview, keep these areas in mind and ask questions with the intent to learn how you can improve relationships, trust, and pride in your organization.
Use Employee Exit Surveys To Your Advantage
Exit interviews can tell you a lot. Don’t blow your shot to learn by not using employee exit surveys. You can use employee surveys anytime—not just when an employee is leaving—but they are even more essential when someone is on their way out the door. Listening to feedback matters—71% of employees say they are more effective at their job when they feel heard.2 And when an employee is exiting your company, it’s one of the final times you can get their take on things. Don’t miss your chance to learn from them and use that healthy feedback to improve the work environment for your team.
Remember, the main goal for exit interviews is to take action with the information you’ve learned to build a better workplace culture for your existing and future team. Use every employee departure as a chance to make your company 1% better.