Shift Start
One text before the shift starts: who's in, who's out, and the gaps to cover. Plus a shift handoff that carries the outgoing supervisor's notes forward. No app, no integration.
The call-off solution that reduces absenteeism by up to 40%
Give your team the tools to make better attendance decisions and watch absenteeism plummet.
Show employees their attendance points and history before they call-off
Employees rarely know how many absences or attendance points they’ve accrued. With TeamSense, they see their points balance and complete attendance history before they request another absence.
Having accurate information in real-time clears up confusion and defuses potential disputes, creating a culture of accountability, transparency, and trust.
Just say no to the no call, no show
When employees fail to notify supervisors of their absence, it can disrupt normal operations and leave the rest of the team scrambling for coverage or playing catch-up.
Because TeamSense is easier than navigating complex phone trees and faster than waiting on hold with attendant-based systems, "No Call, No Shows" will become a thing of the past.
Sync data from your HRIS
TeamSense integrates with your systems to keep employee attendance records up-to-date, including points balances and absences.
Improve production operations
Learn how The AZEK Company was able to make better, faster staffing decisions by centralizing their call-off data.
Save time
HelloFresh cut time spent managing attendance by 50% at their 4,000-person distribution center.
A third-party logistics company cut absenteeism by 39%
Before TeamSense, they planned for 10% overtime. With TeamSense, they cut that to 7% for annualized savings of $750K in reduced overtime expenses.
Get started with TeamSense
Helpful Resources
Points System
The Points Tracki System reads the policy you already wrote, scores every event automatically, catches protected-leave risk before a point lands, holds it for HR approval, and keeps a dated record behind every decision.
Employee Assistant
An employee help desk your frontline will actually use. They text a question and get an accurate answer in seconds, in their own language, from your sources.
How call-offs work today, and what changes with TeamSense.
Every method below gets the absence reported eventually. Only one gets it to the right people the moment it happens.
TeamSense
Voicemail hotline
Calling the supervisor
HRIS / employee app
How employees report an absence
Text anytime. No app, no login
Phone tree + voicemail
One person's phone, if they answer
App download + login password
What employees see before calling off
Real-time points balance and history
Nothing
Nothing
Depends on what's configured
When supervisors find out
Instant, automatic
When someone checks the box
Instant, but off the record
After a report is run
How the absence is recorded
Timestamped, standardized reason codes
Hand-transcribed voicemails
Sticky notes and word of mouth
Varies, depends on the application
Getting data into your HRIS
Automatic sync
Manual re-entry
Manual re-entry
Native its one strength
Language accessibility
150 languages supported
English, possibly Spanish
Depends on the supervisor
Varies, often limited
Frequently Asked Questions
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An employee texts a keyword like "out," "sick," or "late" to their company's dedicated TeamSense phone number. TeamSense replies with a link to a short absence form where they select a reason and add any details; the moment they submit, their supervisor and HR are notified by text or email, and the absence is logged and timestamped against the right shift. The average call-off takes about 15 seconds.
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No. Employees report absences from any phone that can send a text and open a link — there's no app to download, no account to create, and no password to remember. Employees without smartphones can call the same number and report their absence through an automated voice system instead.
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Yes. Employees can dial their company's TeamSense number and complete the same absence report by phone. An automated voice asks the same questions; employees answer multiple-choice questions with their keypad, and spoken responses are transcribed. Call-in absences trigger the same notifications and appear in the same dashboard as text-based call-offs. Note that the call-in option is currently available in English only.
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Yes. When an employee opens their call-off link, they first see where they stand: their attendance occurrences from the last 12 months and their current points balance when points are set up in TeamSense. They make the decision to report an absence with that full picture in front of them a transparency step that Kenco credits with a 40% reduction in unexcused absences.
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The employee's assigned supervisor and HR administrators are notified at the same moment, by text and/or email, as soon as the absence form is submitted. Notifications are sent immediately not batched or delayed and include who is out and for which date. All absences also appear in a live dashboard, so anyone planning the shift sees the same record.
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Employees report full absences, late arrivals, early departures, and time-off requests the same way by text to the same number. Companies configure the reasons and questions on the absence form to match their own policy, and forms are available in the employee's preferred language.
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The employee experience call-off keywords, absence forms, and the attendance home page is available in more than 30 languages, including Spanish, Vietnamese, Haitian Creole, Ukrainian, and Burmese. Employees can set or change their own language directly from the attendance page or any form, and language preferences can also sync from your HRIS. The full list is maintained in the TeamSense Help Center.
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Yes, in both directions. TeamSense syncs employee records from your HRIS so rosters, supervisors, and contact information stay current, and pushes validated absence data back to your time and attendance system. TeamSense integrates with major systems including ADP, UKG (Kronos), Ceridian Dayforce, and Workday, via API, SFTP, or report-based connections depending on your setup.