Frequently Asked Questions
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TeamSense is the digital connection to frontline teams. Attendance is the most foundational process to every production floor: it’s universal, mandatory, happens every day, and it’s painful. We start by fixing it and reaching 100% of frontline employees because once that connection exists, it powers everything else. Communication, digital forms and workflows, attendance points, and instant answers to employee questions.
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Hourly, deskless workforces: manufacturing, warehousing, logistics, and similar industries where most employees don’t have a company email, computer, or phone. There’s no app for employees to install and nothing for IT to deploy upfront, so most customers go live with a simple roster upload, no IT ticket required. A simple implementation takes a few weeks where a TeamSense project manager and integration engineer work with you to set up, test, and communicate the change to employees. Once it’s live, employees start to call off by text immediately.
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Results depend on what you connect, but they add up fast: Kenco cut absenteeism 39% in 60 days, Toyo Tires cut overtime 30% at a 1,500-person plant, Magna reduced no-call no-shows 70%, and Pella’s supervisors got 10–12 hours back a week. Most customers see positive ROI within the first few months. You can run your numbers in our calculator to see what the results could look like for you: https://teamsense.com/roi-calculator
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Placeholder answer. Replace this with the real response in the Craft control panel.
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Visibility is the connection. Employees call off by text or voice, supervisors are alerted instantly, every event is timestamped, and Shift Start tells supervisors who's on the floor before the shift begins.
Action adds the tools to do something about it: broadcast communication in every employee's language, the employee portal, attendance insights, and two custom workflows our team builds with you.
Enterprise includes everything, including Employee Answers, the full Points System, SSO, and outbound integrations. Points System and Employee Answers can be added to any plan.
Most single-site operations start on Visibility to stop losing call-offs. Action is where most of our customers land, once HR wants to run communication and workflows through the same connection. Enterprise is for multi-site operations where compliance exposure and administration across sites are the real cost. -
A pilot runs at one site, on the same setup as a full rollout: a roster upload, a short setup period with your TeamSense project manager, and employees calling off by text from day one. We capture your baseline in week one, then give you a scorecard at day 45 and day 90 against your own floor's numbers. Value-driving features are on by default, and we agree on the conversion pricing if you choose to continue when you sign the pilot, so there's no surprise at the end. No strings attached - you only cover the implementation fee.
How it compares
Most manufacturers have made peace with the current mess because no one’s put a number on what it costs. Manual call-off tracking alone eats HR’s week logging voicemails and cross-checking spreadsheets. The bigger cost is invisible until you measure it: overtime from gaps no one saw coming, and the first hour of every shift lost to reconciling who’s actually there.
Both types of solutions still ask employees to download something and log in an app, or your HRIS’s frontline module and on a floor with turnover and shared devices, that adoption curve never fully closes. TeamSense runs over text, which employees already use, so it reaches 100% of the workforce from day one. It’s also built to sit alongside your HRIS rather than replace it, so you’re not asking anyone to move off a system they already run.
A texting tool is only as good as its list. Phone lists go stale fast. Roughly a quarter of frontline workers change their number every quarter, and HR is usually the last to know. TeamSense’s numbers stay current without manual roster updates, because employees are texting in regularly for attendance, so messages keep reaching people that a static list would have already lost.
Frontline reach
No. Employees interact with TeamSense by text or a phone call no app to download, account to set up, or login credentials to remember. Anyone without a smartphone can dial the same number and complete the same process through an automated voice system instead.
TeamSense texts auto-translate to the language on your employee's phone. 150+ languages for every interaction: call-offs, forms, and messages all render in each employee’s preferred language, and employees can change their language anytime.
TeamSense keeps contact records current automatically. Because employees are texting in regularly, mostly to report absences, number changes get picked up without HR running a cleanup project. Every message is also logged and timestamped, so you can see exactly who received it and follow up if someone didn’t.
Yes. Employees can check their points balance and attendance history any time by texting the same number they use to report an absence. Plain-language questions about PTO, benefits, or anything else that’s in your policy, are answered by Employee Answers, included in Enterprise or can be added to any plan. If it doesn’t have a confident answer, it hands them to HR instead of guessing.
That’s right! Hourly workforces often don’t have corporate email addresses. With separate apps, most companies see roughly a 40 to 60% adoption rate. However, everyone can text. In fact, 70% of employees prefer it to other forms of communication. So that’s how we built TeamSense.
Attendance
An employee texts a keyword like “out,” “sick,” or “late,” selects a reason on a short form, and submits the whole thing takes about 15 seconds. Their supervisor and HR are notified immediately, and the absence is logged with a timestamp and a standardized reason code, so this information is available later for further analysis.
Yes. When you upload your policy, TeamSense extracts the rules (point values, rolling windows, discipline steps) and lets you review it before it goes live, usually in under 30 minutes, with no IT ticket. From there, every event is scored against those exact rules automatically, and HR can review, override, or reverse any point.
The Points System runs on the same attendance connection every TeamSense customer has, so every plan includes employees’ ability to check their balance any time and before completing a call-off.
The full Points System automated scoring against your own policy, protected leave holds, and a dated record can be added to any plan, and included in Enterprise tier.
On Visibility, balances are imported and displayed. Scoring happens inside TeamSense once you add the Points System.
Governance and compliance
No. Across the board, TeamSense surfaces the picture and flags what needs attention; a person makes the call. Points are scored automatically against your policy, but HR reviews and can override any of them before they count. Supervisors get a complete labor picture at shift start, but they decide how to cover a gap. And when Employee Answers can’t confidently answer a question, it hands the employee to HR instead of guessing. TeamSense takes the busywork off your plate, not the judgment calls.
Every event is checked for protected-leave signals before a point is applied. When a trusted source, such as your HRIS or a supervisor confirmation, verifies the leave, the point is waived automatically and logged; self-reported signals are flagged and held for HR review. HR always makes the final call.
Yes. Every point traces back to the exact policy version in force on the day it happened, and every message is logged and timestamped by recipient. If something is challenged months later, you’re pulling a record instead of reconstructing it from memory.
Keeping your team informed
Supervisors get a single text at the top of the shift showing who’s in, who’s out, and any gaps to cover, plus a short handoff note from the outgoing supervisor on what to watch. It works from day one using the call-offs TeamSense already collects; connecting your scheduling or punch-clock system makes it richer, but it’s never required to get started.
Yes. Any workflow that’s currently living on a clipboard or a group text overtime sign-ups, safety incident reports, policy acknowledgments, pulse surveys, emergency check-ins can go out as a text-based form instead, with responses recorded and timestamped automatically. Workflow forms can also be anonymous, which can be useful for pulse checks and employee experience surveys.
Admins can send a message to one person, a group, or the whole company, and it’s translated automatically into each employee’s language. You can schedule messages ahead of time and see exactly who received each one, so an update like a weather closure doesn’t miss half the floor.
No, TeamSense doesn’t cap broadcast volume. That said, most companies get the best results messaging each employee a few times a week at most; over-messaging drives opt-outs on any texting channel.
Security and integrations
TeamSense has built-in integrations with major platforms including Workday, ADP, UKG/Kronos, and Ceridian Dayforce. Most customers go live with a simple roster upload, no IT ticket required, and add automation later.
Everything TeamSense reads from employee data, schedules, punch data is essential for an accurate labor picture and is included in every plan, whether that’s a scheduled file transfer, HRIS report feed, or a full API sync. Pushing data to another system is quoted separately. TeamSense allocates an Integration Engineer to every implementation so your IT team’s involvement can stay minimal: what fields to expose, testing, etc. If a system in your stack has an API, TeamSense can connect to it.
No, it runs alongside them. Your HRIS stays the system of record for employee data, and TeamSense reads from it at no charge. Writing validated attendance data back to your HR system is available as an outbound integration, so every system shows the same truth without anyone reconciling spreadsheets.
Your HRIS is the source of truth for employee data; changes there flow into TeamSense on the next sync. TeamSense is the source of truth for attendance events. If you want those events pushed back into your HRIS, you can set up an outbound integration to have those pushes happen on a schedule. Employee ID is the unique key, so records match across systems.
TeamSense is SOC 2 Type II certified, hosts data in U.S. data centers, and requires nothing installed on your network or your employees’ devices, so there’s nothing to deploy or new endpoints to secure. TeamSense also supports SAML 2.0 SSO through your existing identity provider (Okta, Microsoft Entra ID, OneLogin), so admins sign in with credentials they already have. SSO is included in Enterprise and can be added to any plan. To learn more about our stance on security, visit our security page.
Existing TeamSense users
Head to our Help Center at help.teamsense.com for step-by-step articles on Attendance, Employee Data, Communicate, Forms, and the Portal, or submit a request directly through the support portal for the fastest response. You can also reach your Customer Success Manager directly for anything account-specific.
Visit status.teamsense.com for real-time system status and any active incidents.
Reach out to your Customer Success Manager, or submit a request through the Help Center support portal at help.teamsense.com.
Admins and supervisors sign in at app.teamsense.com/sign-in. If you’ve forgotten your password or your account is locked, head over to help.teamsense.com for troubleshooting steps, or you can submit a support request for a manual reset.
At the end of the day it saves time, it's affordable, it gets us to the point where we're running production at startup as opposed to scrambling. Time and money, it just saves all the way around.
Operations Leader
Pella Corporation
The best answer is 90 days from now, on your floor.
No app rollout, no complicated training, 100% adoption from week one. See how it changes your floor.