The ROI Guarantee: Why I’m Taking the Risk Off Your Plate

👋Hello there,

If we haven’t met yet, I’m Sheila Stafford, CEO of TeamSense. I spent over a decade in manufacturing before co-founding TeamSense.

That experience shaped how I lead and build, and it explains why I believe that while effort counts, it is the results that matter.

We launched TeamSense during the height of the pandemic to build a digital connection with frontline workers. This was a time when budgets were tight, teams were stretched thin, and the words “unprecedented times” became a daily refrain fueling deep uncertainty.

But I knew deep down three things to be absolutely true.

1. Frontline workers, the people who ‘do’—they move things, make things, and service things—would be required to come to work. You cannot assemble a pickup truck from your kitchen table.

2. Existing frontline worker communication channels would NOT work. The required speed of comms and 6’ of separation obliterated toolbox talks, town halls, phone trees, and bulletin boards.

3. Asking frontline workers to download an app was a lazy workaround that workers would reject. I knew text was the answer. No app, no login, no training. Just a respectful, direct way to meet them where they are on a channel they are already using.

That clarity helped us earn the trust of some of the country's largest manufacturers, and it’s shaped how we show up ever since. TeamSense serves nearly one out of every 125 manufacturing workers in the US. We drive results by reaching the frontline workers and using intelligent automation to make them and those who manage them more efficient.

But beyond efficiency, what we are hearing from our customers is even more powerful. It is not “just” about operations or efficiency, but it’s about real human impact. It’s about frontline employees who are more connected. Managers who feel more in control. Supervisors who finally have breathing room.

Now, we’re seeing some of that same uncertainty return. Expectations are higher. Resources are thinner. And every investment has to prove itself fast. I understand that pressure.

Today, I’m introducing something new: an ROI guarantee that reflects the results I’ve seen firsthand in our customers' bottom lines. I believe you’ll experience that same impact, and I’m willing to stake a promise on it.

I believe so strongly in what we’re doing that I want to remove any doubt you might have about trying it.

So here’s my personal invitation: Commit to TeamSense. If you don’t see value in the first 120 days, we’ll give you a full refund. It’s my way of taking the risk off your plate and making sure you feel supported from day one.

This guarantee isn’t a gimmick. It’s a promise from me, and from everyone at TeamSense.

TeamSense works, and we’re here to make your job easier, your team stronger, and your frontline more supported. We will stand with you, shoulder-to-shoulder, removing the risk so you can confidently support your frontline workers when they need it most.

We’ve kept the terms and conditions as simple and fair as possible but, as you probably guessed, legal had a few things to add. In the spirit of full transparency, you’ll find the details below.

Thanks for reading. And thank you for considering TeamSense. We’re ready to deliver. Learn more by talking with a staff member.

Warmly,
Sheila Stafford
CEO, TeamSense

The TeamSense Confidence Plan

Your ROI, Guaranteed in 120 Days—Or Your Money Back.

At TeamSense, we know that deploying new technology for your frontline workforce is a big decision. That’s why we created the Confidence Plan—a premium tier of TeamSense Pro that removes risk and puts our money where our mouth is.

If you don’t see value from TeamSense in the first 120 days, we’ll give you a full refund—including those 120 days.

What’s Included in the Confidence Plan

● TeamSense Pro access

● Dedicated onboarding and success team

● Structured rollout with a Mutual Action Plan (MAP)

● Usage reporting and health checks along the way

How the ROI Guarantee Works

1. Launch in 75 days (with integration) or 45 (without integration)
   We’ll work with you to get TeamSense live fast
   

2. Roll out to your team
   Onboard at least 70% of your licensed employees in the first 75 days.
   

3. Use the product
   Use TeamSense as your exclusive employee call-off tracking and related frontline communications system.
   

4. Don’t see the value? Opt out.
   If TeamSense doesn’t meet your expectations within 120 days, submit a simple opt-out request to support@teamsense.com, attend a mandatory exit interview, and we’ll issue a full refund.

Eligibility Requirements

● Plan Enrollment: The guarantee applies only to customers who enroll in the designated premium plan (e.g., TeamSense Pro – Confidence Plan), which is priced higher than standard offerings.

● Minimum Customer Size: Only businesses with at least 100 licensed employees are eligible for the guarantee.

● Annual Agreement: Customers must commit to a minimum one-year agreement with annual payment terms.

Limitations and Exclusions

● New Customers Only: The guarantee is available only to new customers and cannot be used for contract renewals, expansions, or downgrades.

● One-Time Offer: The guarantee is limited to a single use per customer organization.

● Strict Adherence: Failure to meet any of the eligibility or process requirements voids the guarantee.

Simple Terms

● Terms do apply, read them here in plain English.

● No partial credits.

● Full refund within 30 days of opt-out approval.

● Disputes related to the guarantee will be resolved based on documented compliance with the stated requirements.

 Why We Offer This

Because we know TeamSense works. And we know results matter.

We’ve seen it reduce absenteeism, increase productivity, streamline communication, and improve frontline engagement across manufacturing, logistics, and beyond.

Let us prove it to you—risk-free.