Teamsense Privacy Policy

We Value Your Privacy


  

TeamSense Mobile Communications Platform Program Privacy Policy

TeamSense Inc. (“Company,” “we,” “our,” or “us”) is committed to respecting and protecting the privacy of our users. This Privacy Policy (“Policy”), describes how we collect, use, and disclose information that we obtain through our TeamSense Mobile Communications Platform Program (the “Program”).

The Program enables our business customers to send or receive communications with job applicants, employees, contractors, consultants, officers, contingent workers, and visitors who visit the offices of our business customers via short message service (“SMS”) or multimedia messaging service (“MMS”). Your participation in the Program is subject to this Policy our Program Terms of Service, available at: TeamSense Terms of Service | TeamSense

The Information We Collect About You

The information we may obtain from you in connection with the Program may include your telephone number, geographic details regarding your phone number, the date, time, and content of your messages, and carrier name.

We may also obtain information about you from other sources, such as from our business customers. We may associate this information with other personal information we have collected about you.

How We Use Your Information

The Program allows our business customers to contact you and provide you with access to surveys, forms, checklists, messages, videos and other customer content, or instructions on how you can respond to a job posting published by one of our business customers. We may use the information we collect from you to contact you and to administer the Program. We may also use your information, including your personal information, to comply with legal obligations, where we believe necessary to investigate, prevent or take action regarding illegal activities, or to fulfill any other purpose for which you provide the information.

How We Share Your Information

We may share your information, including personal information, with our business customers that enroll in the Program. We may also disclose the information we collect from you:

  • To vendors, service providers, contractors, agents, or other processors who perform functions on our behalf.

  • In response to legal process, such as to comply with a law, judicial proceeding, court order, or other legal process.

  • When we believe it is appropriate to disclose your information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

We may also use and share aggregate or de-identified information about users with third parties for marketing, advertising, research, or other purposes.

Security

We have implemented reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration and destruction. Please be aware that despite our efforts, no data security measures can guarantee security.

Notice Concerning Children

Our Services are not designed for children under thirteen (13). If we discover that a child under thirteen (13) has provided us with personal information, we will delete such information from our systems.

Access to Your Personal Information

You may modify or delete personal information that you have submitted through use of the Services by contacting us via the information provided in the Contact Us section below.

Changes to this Policy

This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site.

Contact Us

If you have questions about the privacy aspects of the Program or would like to make a complaint, please contact us at:

TeamSense Inc.

6920 Seaway Blvd.

Everette, WA 98203

support@teamsense.com

Mobile Communications Privacy Policy FAQ

Privacy and security is at the core of what TeamSense does, and we take it very seriously. You are trusting us with important, personal information and we appreciate your trust.

We work hard to make sure you feel confident in TeamSense, and want to make sure you know that…

  • ...we NEVER sell or rent your information to non-affiliated companies
  • ...we encrypt all your data (in transit and at rest)
  • ...we store all data in AWS data centers that meet SOC 2, ISO 27001, and numerous other standards for security
  • ...we limit access to your survey responses to specific individuals designated by your employer

You can learn more about our privacy policy below, and our security policy here.

Your exact responses are confidential, and only accessible by individuals designated by your employer. Typically, these are individuals in HR, and other select leaders who help respond if an individual receives an "Alert."

The result of your responses may be shared with other individuals in the organization, also designated by your employer. These individuals will NOT see the details of your responses.

Access is defined by each organization, so you can reach out to the individuals managing the roll-out of TeamSense for specifics pertaining to your employer.

TeamSense does not access individual responses to surveys. We limit access to systems that store personal data to a small group of individuals to keep our systems responsive, available, and secure.

As with the majority of websites today, we collect data to help serve you in the event of any issues and to help improve our services. These data are generally evaluated in aggregate to help us understand patterns (In other words, we're not "zooming in" to look at data for particular individuals, and in many cases cannot tie data to particular individuals even if we wanted to - which we don't).

Examples of data we might collect include:

  • Technology: We collect information about what technology our customers use to access TeamSense - for example, devices, operating systems, browsers, etc.. This kind of information helps us design and test our product to support the technology you choose to use.
  • Usage: We collect information about how TeamSense is used (such as how long it takes individuals to complete a survey, which pages are viewed, etc.), so we can identify opportunities to improve our product.
  • Errors: We collect information on any errors an individual encounters while using TeamSense, so we can help troubleshoot the issue.
  • Location: We do not "track" your location, but we do infer your general regional area (e.g., city or metropolitan area) when you have our webpages open. This information enables us to do things like block malicious access from places where we do not have customers.

As with all web applications, we use cookies so we can keep you "signed in" and know who you are from page to page. If you disable your cookies, you would not be able to use TeamSense.

In some cases, we might use cookies to provide you with a better experience. For example, we may use a cookie to remember you, so you don't have to sign in to TeamSense every time, or to recall that you prefer to access TeamSense in Spanish.

Finally, our partners (like Google Analytics) use cookies to monitor the information described above (e.g., technology, usage, errors, etc.).

Absolutely NOT. We do not rent or sell information about you to non-affiliated companies.