Optimizing Game Day: Strategies for Staffing Success at Dodger Stadium

Staffing for a Major League Baseball game isn't just about filling positions; it's about managing a "city within a city" that resets every 24 hours. In this webinar, experts from Levy Restaurants and E15 Group share the logistics behind the food, beverage, and hospitality operations at the iconic Dodger Stadium.

The Challenge: High-Volume, High-Variable Staffing

Unlike a traditional restaurant, stadium hospitality faces unique pressures:

• The "First Pitch" Deadline: There is zero margin for error when thousands of fans enter the gates at once.
• Massive Hourly Workforce: Managing hundreds of employees across dozens of concessions and premium suites requires precision.
• Communication Barriers: Reaching deskless workers in a loud, sprawling stadium environment is traditionally difficult with phone trees or manual check-ins.

Key Strategies for Game Day Success

In this 45-minute session, Nicole Ramirez and Danielle Hernandez break down the digital transformation of their staffing workflow.

1. Real-Time Attendance Visibility

In the hospitality industry, a "no-show" at a concession stand means longer lines and lost revenue. The speakers discuss how they moved away from manual check-in logs to a digital system that gives leadership an immediate "heat map" of where staff is positioned—and where gaps need to be filled—before the game begins.

2. SMS-Based Communication for Frontline Teams

At Dodger Stadium, employees don't have time to check email or log into complex apps. The webinar explores why text-based (SMS) communication was the game-changer for Levy Restaurants. By meeting employees where they already are—on their phones, without an app download—they achieved higher engagement and faster response times for shift changes.

3. Data-Driven Decision Making

Nicole Ramirez from E15 Group shares how analytics are used to predict staffing needs based on ticket sales, weather, and opponent data. By integrating this data with TeamSense, the operations team can optimize labor costs while ensuring a premium fan experience.

What You’ll Learn

• Streamlining the "Call-Off" Process: How to handle last-minute absences in a high-pressure environment without causing chaos for the remaining crew.
• Scaling for Events: Strategies for quickly ramping up staff for sold-out games or special events like the MLB Postseason.
• Reducing Administrative Burnout: How automating repetitive HR tasks allows managers to stay "on the floor" where they are needed most.

Frequently Asked Questions

How do you manage communication with a diverse, multilingual workforce? The speakers discuss the importance of using tools that support multiple languages, ensuring that every team member—regardless of their primary language—receives clear, actionable game-day instructions via text.

What was the impact on employee morale? By making it easier for employees to report absences and receive schedule updates, the "friction" of working game days was reduced. This transparency builds trust and improves long-term retention in the hospitality sector.

Ready to Optimize Your Venue’s Operations?

Whether you manage a stadium, a convention center, or a large-scale restaurant group, the strategies used at Dodger Stadium can be scaled to fit your needs.

Webinar Length: 45 mins