Saint-Gobain’s Solution for Easier Call-Offs and Attendance Tracking

In this exclusive webinar, Carrie Armenio, HR Manager at Saint-Gobain, pulls back the curtain on how a global manufacturing leader manages a massive frontline workforce. As a company with a history dating back to 1665, Saint-Gobain knows that long-term success requires constant innovation—especially in HR and operational efficiency.

The Challenge: Manual Systems in a Digital World

Before partnering with TeamSense, Saint-Gobain faced several common "frontline friction" points:

• The "Call-Off" Logjam: Supervisors spent the first 60 minutes of every shift managing voicemails and paper notes instead of managing production.
• Data Silos: Attendance data was delayed, making it difficult for HR to track trends or apply policies consistently across different departments.
• Employee Frustration: Lack of a clear, instant way for employees to report absences led to communication breakdowns.

Key Insights from Carrie Armenio:

• The Power of SMS: Why Saint-Gobain chose a text-based, app-free solution to ensure 100% adoption among hourly workers.
• Real-Time Visibility: How instant notifications allow supervisors to adjust staffing levels before the shift whistle blows, preventing costly downtime.
• Standardizing Accountability: Using TeamSense to create a single "source of truth" for attendance records, reducing disputes and ensuring fair policy application.

How Saint-Gobain Optimized Frontline Operations

During the 45-minute session, we explore the specific workflow Saint-Gobain implemented to bridge the gap between HR policy and shop-floor reality.

1. Eliminating the Call-In Center

Carrie discusses the transition away from traditional call centers and manual voicemail boxes. By moving to a digital portal, Saint-Gobain eliminated manual data entry, saving HR hours of administrative work every week.

2. Empowering Supervisors

Shift leads no longer have to wait for HR to tell them who is coming in. With TeamSense, they receive an immediate text or email the moment an employee reports an absence, allowing for immediate cross-training deployment or overtime scheduling.

3. Data-Driven Retention

By tracking attendance patterns digitally, Saint-Gobain can identify "at-risk" employees earlier. This allows HR to intervene with supportive coaching before an attendance issue leads to turnover.

Frequently Asked Questions from the Webinar

How did Saint-Gobain handle the change management for older employees? Carrie shares that because the system requires no app download and uses simple text messaging, the "tech hurdle" was virtually non-existent. Employees of all generations embraced the simplicity of the interface.

What was the impact on "No-Call, No-Show" rates? By making it easier to report an absence (taking less than 20 seconds via text), Saint-Gobain saw a significant decrease in "No-Call, No-Shows," as the friction of calling a supervisor was removed.

Is your attendance tracking stuck in the past?

Learn from Saint-Gobain’s success. Whether you are managing one plant or fifty, the principles of automated attendance tracking remain the same: Efficiency, Accuracy, and Communication.

Webinar Length: 45 mins