Your frontline has questions at 5am. Now they have an employee assistant.
Your employees have questions that affect their work. When getting answers means tracking down HR or waiting for a response, questions can lead to missed shifts, policy mistakes, frustration, and unnecessary risk. Employee Answers is an AI employee assistant is an AI employee assistant that lets employees text their questions and get accurate answers in seconds, in their own language, from your policies, benefits, schedules, and systems. No app, no login, no waiting.
The questions never stop. Answering them by hand does.
An AI-powered employee assistant answers the documented questions, all via text.
1,680 HR hours, back.
HelloFresh recovered 1,680 hours of HR admin time in a year by moving employee questions onto Employee Answers instead of having a line outside of HR's office.
The 11pm calls stopped.
Valentine, HR Director at UBM, was taking second-shift questions at 11 at night. Employee Answers takes them now. As she puts it: "HR can't be there 24/7, but TeamSense can."
150 languages, automatically.
Every employee can use the help desk. Ask questions and get the answers in their own language. No language barriers, and no manual translation.
Answers via a communication method they already use
An employee texts into TeamSense using natural wording. Employee Answers understands the question, finds the answer in your approved sources, and replies in seconds with a clear, direct response, not a link to a 40-page PDF, and in the language it was asked in. No app to download, no portal to log into, no password to reset. The same number they already text to call off, so there is nothing new to adopt.
They don't have computers. They have to all share the kiosk. Now they're going to be able to just text the word 'policy' to TeamSense and they'll have the handbook. They can look for exactly what they want and see if they're right or wrong immediately.
You have been the employee help desk by default.
The people with the most questions have the least access.
They are on the floor, not at a desk. They won’t log into a portal or dig through a benefits PDF on a phone during a ten-minute break. So the question waits, or it never gets asked.
HR works one shift. Your floor runs three.
Second shift, third shift, and weekends don’t have HR onsite. A question that should take 10 seconds – is this covered, when do I get paid –, waits an entire shift, or until the next day.
Same question, different answer, every time.
How many points do I have? When is payday? How much PTO do I have left? The same ten questions land on HR or a supervisor a hundred times a week, and the answer changes depending on who's asked. Employees stop trusting it, so they either ask again or stop asking – and the second one is worse.
We went from answering the question 'how many points do I have?' about a hundred times a week to, I cannot remember the last time I answered it.
Valentine, Head of HR
United Business Mail
Employee support that runs on your sources, not the internet.
From policy documents to your knowledge base. One place where employees can get answers about the things they actually ask about most:
Whatever your employees need to know, Employee Answers puts it at their fingertips, on the phone they already have.
Employee Answers only shares what you've approved.
Employee Answers only answers from the sources you connect. No guesses or pulling from generic content shared across other companies. Your policy, your benefits, your programs, in your words. When a question falls outside what it can answer confidently, it hands it off to the right person in HR. Employees get a consistent, correct answer every time, and you get the confidence that the tool is never freelancing on your behalf.
HR gets the time back, and a signal it never had before.
When the routine questions answer themselves, HR stops being the switchboard and gets back the hours to do the work only a human can do. Supervisors stop hunting for answers, and employees stop hesitating before they ask. You get an anonymized view of what the workforce is confused about, what benefit is being underused, and where a policy is not landing. The questions become a signal you can act on.
Supervisors were getting those calls when they were taking days off or at 3 or 4 AM. TeamSense allows them to even have a life outside of work.
Kate Dixon, HR
AGCO
Employee Answers runs on the number they already text to call-off.
Most employee self-service tools ship with a catch: someone has to get the whole workforce to download an app, create a login, and use it. On a frontline floor, that project never ends. Employee Answers runs on the same text connection your employees already use for attendance. It works like an employee chatbot, minus the chat window, the app, and the login. Adoption is 100% on day one because there is nothing new to learn. That is the advantage of building on the connection instead of bolting it to an app.
Give employees the answers. Give HR the day back.
See an employee text a question and get the right answer in seconds, in their language, from your own sources.