5 Cons of Using an App-Based Platform
An app-based employee app might seem convenient at first, but there are a lot of drawbacks. Here are five cons of downloading an employee app to keep in mind.
1. Privacy Concerns
Security is the main hang-up for employees when it comes to using an app. By downloading a work-related app onto their personal phones, many employees wonder if the employers now have access to the employee’s personal information?
It might sound far-fetched, but it’s not. In 2019, Starbucks rolled out a new scheduling app called Teamworks. Starbucks workers could access their schedules through this app while clocking in and out of their shifts. However, despite its well-publicized rollout on a 2019 earnings call, issues immediately cropped up.3 Employees complained about the app on numerous internet forums when hours were incorrectly calculated and schedules showed up late.
One of their biggest worries? “Privacy concerns about downloading the app to their personal mobile devices because of the apps’ functionality and terms of service.” 4
The app required full access to personal devices, which made many employees uneasy. Other employees were skeptical, believing that data tracking would occur, despite promises from Starbucks not to let that happen.
In this tech-advanced world we live in, people are used to being cautious about their cyber security habits. Many hourly workers are aware that apps can be used to harvest personal data from their mobile devices—and they want no part of employee apps.
2. Employee Pushback
Here’s a no-so-surprising piece of information: Employees don’t want to download an app on their personal phones. Especially if they have to buy the app themselves or drain their personal data to use the app.
Suppose you ask employees to download an app onto a company-provided phone. In that case, it’s company property, and the employer can control how and when the phone is used—including downloading apps. But about requesting that an employee download an app to their personal phone? Prepare to get some pushback from the employee here.
To gain insight, ask your employees how they feel about downloading an app to their personal phones. Take a poll and get feedback from your teams before you decide to force something on them.
A lot of companies have seen low uptake when rolling out required apps to their employees. Forcing an app on an employee can lead to a wider trust gap between hourly workers and management. This is especially true in the manufacturing industry, where the workforce skews older and can also be unionized.
3. Union Agreements Can Prevent Apps
Speaking of unions, don’t forget to read the fine print on if they’d okay an employee app anyway. Some union agreements have strict policies that won’t let employers use an employee app. Be sure you know the policy before you try to roll anything out to your team.
4. Employers Could Pay Monthly Fees
If you’re requiring an employee to download an app on their personal phone, just be prepared that you could get roped into paying for part of the device or monthly bill for the employee. Multiply that by hundreds of employees, and things can get expensive fast.
5. You’ll Still Have Call-Outs and No-Shows
You could have the latest and greatest employee app with all the bells and whistles—but guess what? You’ll still have call-outs and no-shows happen. Just because you have swanky technology doesn’t mean your employees will use it. In fact, a lot of times—they don’t.
So, Should You Make Your Employees Download an App?
Nope. Instead of flashy new mobile apps, reach your employees where they already are—their phones. Make life easier for your employees and the company, and stick to text-based software.
If you’re looking for technology that is quickly adopted by the hourly workforce, you’ve found it. TeamSense’s text-based employee software respects personal privacy but still brings all the functionality that employers need. And there’s no friction here—hourly workers have no problem buying in because they already know how to work the technology (they’ve been texting for years). Because of the simple user experience in the process, TeamSense builds trust between hourly employees and management—instead of breaking down that trust.
Best of all, TeamSense can get your team of 3,000 up and running in less than 24 hours. Plus, your employees can easily self-onboard to TeamSense, and we’re there whenever they need us. How’s that for cutting edge?