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Jul 27, 2023

Shiftboard Review: Pros, Cons, Pricing, & Alternatives [2024]

Everything you need to know about Shiftboard, from pricing, features, and pros and cons. Plus, a list of alternatives!

Fix the root cause of No-Call No-Show with TeamSense Book a Demo

Fix the root cause of No-Call No-Show with TeamSense

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Did you know that employee absenteeism costs businesses a staggering $225.8 billion annually just in the United States? According to the CDC, that's an average of $1,685 per employee! These are pretty staggering numbers – so finding a streamlined solution for effective scheduling and shift management is going to be more important than ever.

Shiftboard is a common choice for companies seeking to conquer scheduling challenges. While it successfully supports some businesses with workforce management, there are other platforms out there that provide higher adoption rates, quicker rollouts, and fast ROI.

So if you’re trying to figure out if Shiftboard is the right choice for you, then fear not! This comprehensive review will explore the pros, cons, and features of Shiftboard as well as discuss alternative platforms that can support your employee attendance management.

Let's begin!

What is Shiftboard used for?

Shiftboard screenshot of dashboard

source

Shiftboard is an employee scheduling software used to organize shift coverage, track worker preferences, and manage regulatory compliance. Shiftboard offers a mobile application for employees to access their schedules, request time off, and communicate with their team remotely.

Is Shiftboard free?

No, Shiftboard is not a free software. It’s a subscription-based platform that offers various pricing plans to accommodate the needs and budgets of different organizations. The cost of using Shiftboard typically depends on factors such as the number of users, features required, level of customization, and the size of the organization.

We’ll cover this more in the next section!

Shiftboard Review

We’ve given you a little overview of Shiftboard. Now we’ll take a look at the platform in more detail, including features, pros, cons, and pricing. Keep reading!

Features

shiftboard features


  • Employee scheduling: Shiftboard tracks and accommodates employee schedules and preferences, allowing eligible workers to volunteer, pick up, trade, or decline shifts. The platform distributes overtime based on factors including overtime balance, seniority, job classification, and shift refusal history.

  • Shift management: Shiftboard identifies and fills coverage gaps by checking staffing availability and qualification across operating areas. The platform assigns provisional labor through bidding and shift pickups. It also notifies workers of schedule changes and new shifts through calls, emails, SMS, and mobile notifications.

  • Coverage optimization: Shiftboard uses an optimization engine to reassign underutilized workers to understaffed areas and assigns workers with the lowest overtime cost implications first. Shiftboard also rotates job assignments across multiple posts. In this way, Shiftboard is definitely a cost-saver for businesses.

  • Labor demand planning: Shiftboard can adjust shifts on demand as staffing needs fluctuate and uses predictive capabilities for long-term labor demand forecasting.

  • Leave management: Workers can submit leave requests and view their leave balance in real time. The platform enforces leave approval criteria, considering factors such as leave allowances and staffing levels. Shiftbaord also supports company-specific policies regarding paid and unpaid leaves, protected leave days, and more.

  • Integration with other systems: Shiftboard integrates with various third-party systems, such as payroll software, HR systems, and time and attendance tracking tools. Some of these systems include Salesforce, UKG, ADP, Workday, Power BI, and SAP.

Pros

  • Flexibility: Users can set their own hours at any time of the day.

  • Suitable for larger operations: Includes features for managing a large workforce and complex schedules.

  • Integrations: Users can access information across 3rd party platforms including HR, Payroll, ERP, and CRM systems.

  • User interface: Provides an intuitive interface for employees to see shift times, trade shifts, and see any changes in shift schedules.

  • Mobile accessibility: Available on the web and app, providing employees and managers access to work on the move.

Cons

After checking out reviews on Capterra, G2, SoftwareAdvise, TrustRadius, and others, we’ve consolidated some of the limitations of Shiftboard.

  • User experience: Users report that they have to manually type out hundreds of names to reach associates when sending mass messages.

  • App required: Shiftboard only allows users to get full details of employee absence over the app, which limits accessibility.

  • Limited text functionality: Some users are also dissatisfied with the character limit on texts.

  • Lack of self-service reporting: Some users have expressed that they would like self-service in handling their data instead of requesting it from the support teams, which can cause delays.

  • Steep learning curve: New users have proclaimed that they often have a hard time getting around the platform because of the different features they have to use.

  • Downtime: Users have reported extended periods of downtime that prevent them from setting availability, which affects their bottom line.

Pricing

Shiftboard does not disclose pricing details on its website, although they list two subscription tiers: Enterprise and Enterprise Plus. Pricing depends on the size of your organization, the features you require, and implementation fees.

Cost

The Costly Impact of Absenteeism on Manufacturing Operations

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Best Shiftboard Alternatives

Now that we’ve taken a look at what Shiftboard can do–and some of the platform’s limitations, it’s time to review some Shiftboard alternatives.

TeamSense

Teamsense logo

TeamSense provides a comprehensive solution for absence management that simplifies the lives of both hourly employees and their managers. Our platform offers attendance tracking, communication tools, and employee engagement support using a communication format that’s accessible and easy to use: text messages.

Employees communicate their availability via text, eliminating the need for company email addresses and complicated apps. Employees just text a determined keyword to their company’s number and fill out the short, intuitive survey they receive back. Managers are alerted immediately and can then use TeamSense’s other text messaging communication tools to quickly fill open shifts. This approach gives employees more control over their attendance, reduces frustration and manual work for supervisors, and makes it easier to enforce employee attendance policies.

Businesses that use our platform save 418 hours on average per 1,000 employees annually. Plus, you can onboard 100% of your staff and start seeing a return on investment in just days – not weeks or months.

TeamSense dashboard

Key Features & Services:

  • 24/7 text messaging: Request time off and access company resources at any time without needing a company email or separate app.

  • Text-conducted surveys: Boost member engagement and receive feedback through convenient surveys sent via text.

  • On-demand employee portal: Provides on-demand access to company resources such as attendance policies, payroll information, benefits, and more.

  • Data and reporting: Gain valuable insights into time off patterns and employee absences through the admin dashboard.

  • Employee safety: Use the “Mark Yourself Safe” feature for safety checks during drills and real-world situations.

  • Seamless workflows: Easy integration with major HRIS providers, payroll systems, and popular data warehouses.

  • Diverse language translations: TeamSense offers 19 language options, including English, Arabic, Chinese, French, and more.

Pricing:

We offer three pricing levels:

  • Basic: Streamlined attendance management via text for $3/user/month

  • Pro: Attendance management with real-time insights and trends for $5/user/month

  • Advanced: Enhanced digital connection with your frontline workforce for $8/user/month

See our detailed pricing list for more information.

Best for: Our software stands out for attendance and absence management.

Forget about confusing apps and manual spreadsheets. Embrace the power of TeamSense to revolutionize your business.

Book Your Free Demo

Homebase

Homebase logo

Homebase is a scheduling app that helps users build schedules using templates or by auto-scheduling. Managers can track availability, approve vacation and time off requests, and receive alerts to prevent overtime. Users can also publish schedules, and notify teammates through text, email, and the mobile app.

homebase dashboard

Key Features & Services:

  • Employee time tracking with time clocks

  • Adjustable online scheduling with sharing capabilities

  • Automatic payroll generation using timesheets

  • Team communication app

  • HR and labor compliance

Pricing:

Homebase offers 4 pricing plans:

  • Basic: $0/month/year

  • Essentials: $24.95/month or $20/yr

  • Plus: $59.95/month or $48/yr

  • All-in-one: $99.95/month or $80/yr

Users can also add integrated payroll to any plan for a $39 base fee/month + $6 per employee paid/month.

Best for: Time tracking and task management

Humanity

humanity logo

Humanity is a cloud-based employee shift scheduling tool created by TCP. Managers can create and customize schedules based on employee availability, skills, and preferences. The platform also offers features like shift swapping, time-off requests, and shift bidding to streamline schedule management and ensure staff coverage.

Humanity dashboard

source

Key Features & Services:

  • Labor costs and compliance risks monitoring for managers

  • Automated demand-driven scheduling

  • Mobile shift management

  • HCM platforms integration

  • GPS-enabled time clock for tracking and recording data

Pricing:

Humanity offers the following three packages but doesn’t provide pricing information.

  • Starter

  • Classic

  • Enterprise

Best for: Employee scheduling

When I Work

When I Work logo

When I Work is an employee scheduling solution that enables organizations to manage time and attendance, forecast labor needs, share schedules, review timesheets, and receive shift confirmations. The platform facilitates communication between managers and employees, allowing for shift change requests and time-off submissions. When I Work also integrate with HR, Point of Sale, and payroll providers.

when i work dashboard

Key Features & Services:

  • Employee time tracker

  • Team communication across departments

  • Employee software scheduler

  • Overtime alerts and labor reporting

  • Manages employee onboarding and time off requests

Pricing:

When I Work offers 2 pricing plans:

  • Standard: $2.50/per user

  • Advanced: $6.00/per user

Best for: Shift planning

The Bottom Line on Shiftboard

Shiftboard provides solutions tailored to the scheduling needs of large organizations. However, specifically in the manufacturing and warehousing industries, there’s a need for streamlined software that doesn’t require lots of complicated technology and features to be effective.

We understand what you’re looking for because we’ve been there! Manufacturing teams need a tool that enables efficient planning, minimizes downtime, and ensures smooth operations on the production line. The great news is that your search for the perfect platform can end here–because TeamSense simplifies the entire process for you!

Our attendance and absence management tool makes it easy for you to monitor employee attendance and track late arrivals or absences without using manual processes or complicated technology. Our employee text-based call-in system can prevent the disruption of productivity in your workplace and saves you the headache of battling with spreadsheets. All employees have to do is send a text and fill out the mobile form – and then supervisors receive instant alerts.

TeamSense isn’t just here to offer solutions; we're here to support you every step of the way. Let us help you tackle the issues of no-shows, prevent costly downtime, and boost employee retention.


How

Is your call-in process terrible? Text reduces no-shows and absenteeism by up to 40%.

Don't believe us? Check out this case study to see how this 3PL benefited.

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