Smoother Shift Starts: Cummins’ Playbook for Call-Offs and Frontline Communication
February 10, 2026
Delayed or understaffed shift starts can quietly erode manufacturing performance, creating downstream impacts on throughput, utilization, and overall equipment effectiveness. In this TeamSense customer spotlight, Cummins outlines how it simplified call-offs and frontline communication using SMS-based workflows. Nick Quattropani, Senior HR Generalist at Cummins, shares how eliminating translation gaps and process friction improved reliability across an aging workforce while providing earlier insight into staffing shortfalls before they affected production.
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