TeamSense provides customer support for all paid Customers to answer questions and address issues. You can find answers to or report questions and issues using any of the following methods:
- Use our Help Center to access a feature knowledge base, FAQs, and useful tutorials and best practices on using TeamSense
- Chat with our support team in our Help Center
- Email our customers support team at firstname.lastname@example.org
Customer Support Response (12x5)
Business Hours: 5am-5pm Pacific Time during Business Days
Business Days: Monday to Friday excluding TeamSense holidays
Response Target: 1 business hour
TeamSense makes its best efforts to provide an incident-free service at all times. We have 24x7 on-call operations and engineering staff to ensure incidents are resolved promptly.
Response Time of Incidents
|P0||1 hour (including non-business hours)|
|P1||3 business-hour response|
P0: TeamSense application is not available. SMS or Email notification is not available.
P1: Major functionality failure or significant performance degradation; there is no reasonable workaround.
P2: Data discrepancy. Significant system performance degradation or short-term workaround available for issue.
P3: Minor issue: Routine technical issue. Request on capabilities, navigation, or configuration. A failure that affects a small number of users with a reasonable workaround. Time-sensitive requests such as feature activation or data export.