Frequently Asked Questions

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General Questions

TeamSense is designed for employers seeking a secure solution to track the confidential health status of their employees. Regardless of the size of the organization, TeamSense can scale easily with your workforce, whether you have a team of 50 or 50,000. While we support organizations of any kind, we focus on designing our products for those with large hourly workforces. We currently serve organizations in North America.

The Centers for Disease Control and Prevention (CDC) advises employers to "consider conducting daily in-person or virtual health checks," and the CDC's workplace decision tool goes so far as to counsel organizations against reopening without such measures in place. Most jurisdictions in North America currently require or recommend that businesses implement some form of symptom screening for their employees (the precise form of screening varies by jurisdiction; consult your state and county guidance for applicable regulations).

TeamSense can support on-site screening through our Screener functionality, which enables an authorized screener to input data into the system, but prevents them from accessing any data history. This limited access protects the confidentiality of your employees' health information.

Our solution is designed with privacy at its core. In fact, our respect for privacy is one reason we encourage employers to enable employees to self-report symptoms at home, where employees need not worry about the involvement of an on-site screener or possible observation by their peers.

TeamSense complies with relevant national regulatory bodies within the United States, such as the Americans with Disabilities Act (ADA). The ADA typically prohibits employers from asking employees about health symptoms or measuring employee temperature except under very specific circumstances. However, during this period of an officially declared pandemic, the US Equal Employment Opportunity Commission (EEOC) is allowing employers to ask on-site employees if they are experiencing symptoms of COVID-19 as well as take employee temperatures. Any health information captured during this process must be stored confidentially and stored separately from personnel files - which is easily enabled through TeamSense.

We believe security is nonnegotiable. All data input into TeamSense is encrypted (in transit and at rest), and stored in a secure cloud database. Our solution adheres to strict data security standards and our internal engineering processes follow industry-standard best practices. We’re more than happy to answer any specific questions you may have.

Absolutely, TeamSense enables organizations to customize the questions and workflows to reflect their company policy and particular needs. When creating their questionnaires, we advise customers to work with relevant Legal, HR, and EHS personnel within their organizations to ensure compliance with national, state, and local regulations.

Yes, TeamSense supports multiple languages and enables users to choose their language of choice. Our current offering includes English and Spanish symptom questionnaires, but we can support other languages as well - just ask!

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