FAQ

Frequently Asked Questions

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General Questions

We support organizations of any kind, but we are purpose-built for organizations with large hourly workforces.

We currently serve organizations in the US, Canada, and Mexico.

TeamSense uses technology similar to two-factor authentication to send information to known devices.

Over 99% of our users choose to interact with us via text, but for that <1%, we also offer the same service via email delivery.

Of course! TeamSense enables users to choose their preferred language.

Our current offering includes English, Spanish, and Vietnamese, but we can support other languages as well - just ask!

Yes, internet access is required to access the portal. Data and messaging rates may apply.

Absolutely! All of the TeamSense forms are fully customizable to match your company policy and needs.

Onboarding

Welcome aboard! Schedule an onboarding call here. We are happy to help ensure you hit the ground running.

Employee information can be updated in three ways. First via our admin dashboard, second via our support team, or lastly via integration with your systems.

TeamSense has integrations built for Ceridian. We are underway on other HRIS and Payroll system integrations. Reach out and we can let you know where we are with the others.

Privacy and Security

We believe security is non-negotiable. All data input into TeamSense is encrypted (in transit and at rest), and stored in a secure cloud database. Our solution adheres to strict data security standards and our internal engineering processes follow industry-standard best practices. We’re more than happy to answer any specific questions you may have.

TeamSense's inception was health screening. We take data privacy and security seriously. We know that you trust us with critical communication with your workforce and that may include personal and health information.

TeamSense complies with relevant national regulatory bodies within the United States, such as the Americans with Disabilities Act (ADA). Any employee's health information must be stored confidentially and separately from personnel files - which is easily enabled through TeamSense.

We use industry-standard security and have strict controls on access to information both from within TeamSense and for employees and workers using TeamSense. See our security statement for more details or contact us if you would like to know more.

Access & Authentication

TeamSense uses technology similar to two-factor authentication.

TeamSense connects Employee ID and name to validate your team members. Once we connect the Employee ID to a phone number (or email) we return requests to the info we have on file.

Our method is convenient for hourly employees or those without access to a company email address or computer.

The biggest difference between TeamSense attendance and ADP is that we operate without an app. Our customers join TeamSense due to frustration with solutions that require an app.

Many employees in manufacturing (compared to retail or food service) refuse to download a company app on their personal phones. The number one reason is fear of being “tracked.” Their fear is not off base; ADP tracks employees as a "feature" of their mobile app.

Integrations

Pass attendance information right into your HR system for payroll processing.

TeamSense is working on integrations with Ceridian, ADP, Ulti-pro and Dimensions.

Employee Call-In

With TeamSense, employees text our system to call out via a quick survey to understand the proper reason code. No app, no login, no tracking.

Once an employee submits the absence, the system immediately notifies the manager via text and/or email of the submission, including the reason code to be leveraged for entry into ADP.

Yes, our system requires internet access to collect employee responses.

You can set permissions for your team bases on roles:

  • Super Admin- Access to all employees at all sites.
  • Site Admin - Access to all employees at assigned site
  • Manager- Access to employee status and team roster.
  • Employee- Access to personal history

Not yet, we are working on it. Today, you can create unique groups and send a mass notification to that group requesting coverage.

Absence management software simplifies the end-to-end process of workers taking time off. It enables employees to easily report their absences, communicates those absences to managers and HR, integrates with other software like payroll or HRIS, and provides valuable reports and insights that help companies improve workplace attendance.

An employee call-out line is a phone number that workers use to report an unplanned absence, like calling in sick. The call is usually answered by a human operator who records and gathers information so the company can correctly code the absence, document if the absence is related to a workplace injury, and pay, or not pay, sick leave. Because human error is inevitable with human operators, many companies are replacing the traditional hotline with automated, online call-off services, like a text-based call out system.

TeamSense uses Employee ID and name to validate your team members. Once we connect the Employee ID to a phone number we return requests to the number we have on file.

Our method is convenient for hourly employees or those without easy access to a company email address or computer.

Employee Portal

An employee portal is a way for employees to access the resources they need from their employers. Employee portals are usually set up by HR and are typically available through a desktop platform.

Employees access the portal through text messaging on their phones. No company Intranet needed, no URL to bookmark.

Employees simply text a keyword describing the resource they need and a link is immediately returned to them via SMS messaging.

Employees access the portal through text messaging on their phones. No company Intranet needed, no URL to bookmark.

Employees simply text 'TeamSense' and they are returned a portal with commonly requested resources.

The most common links in the portal are:

  • Payroll login
  • Benefits login
  • Job Openings
  • Company News
  • Events

Admins log in to their TeamSense dashboard and head to the "Portal" tab to update links.

Yes, internet access is required to access the portal. Data and messaging rates may apply.

TeamSense uses Employee ID and name to validate your team members. Once we connect the Employee ID to a phone number we return requests to the number we have on file.

Our method is convenient for hourly employees or those without easy access to a company email address or computer.

Employee Communications

TeamSense has mass notification capability. You can send or schedule messages to your entire company or a small subset of the team in a matter of seconds.

No. Our messages today are broadcast style, responses are not returned or retained.

TeamSense can be used to digitize your employee suggestion box, automate safety incidence reporting, conduct exit surveys, and collect new hire applications..... and more. The applicability of the technology is endless!

COVID-19 Symptom Screening

The Centers for Disease Control and Prevention (CDC) advises employers to "consider conducting daily in-person or virtual health checks," and the CDC's workplace decision tool goes so far as to counsel organizations against reopening without such measures in place. Most jurisdictions in North America currently require or recommend that businesses implement some form of symptom screening for their employees (the precise form of screening varies by jurisdiction; consult your state and county guidance for applicable regulations).

TeamSense can support on-site screening through our Screener functionality, which enables an authorized screener to input data into the system, but prevents them from accessing any data history. This limited access protects the confidentiality of your employees' health information.

TeamSense is not an app. It cannot automatically detect proximity. It can however help with contact tracing using the built-in groups' functionality.

No, TeamSense cannot verify vaccination status. However, we can collect and report employee self-attestation of vaccination status.

Yes! TeamSense has visitor screening functionality. You can even ask visitors different screening questions. Their responses are stored for 90 days and then automatically destroyed unless you request to retain them for contact tracing.

App-free digital tools that work for everyone

Connect your admins, managers, and hourly team through text